HOTEL LEIPZIG
Plovdiv

HOTEL LEIPZIG
Plovdiv

Book Now

Terms and Conditions

Company Details

  • Company name: RADEYA Ltd
  • UIC/PIC: 115340732
  • VAT registration: BG115340732
  • Authorized representative: Velislava Bozukova
  • Registered office address: Plovdiv, 70 Ruski Blvd.
  • Management address: Plovdiv, 70 Ruski Blvd.
  • Email: sales@leipzig.bg
  • Contact telephone numbers: +35932654000; +359888654000

Reservations and Accommodation

  • The management of RADEYA Ltd undertakes to provide the services requested and paid for by the customer through an online reservation, in their full quantity and quality, in accordance with the information supplied by the customer on the reservation form: customer name, dates of stay, number of nights, number of adults and children, and price per night.
  • All customer requests entered in the “Notes” field of the reservation form will be fulfilled subject to availability.
  • For reservations including children, only individuals who have not yet reached the specified age as of the date of arrival shall be considered children.

Reservations and Accommodation

  • The management of RADEYA Ltd undertakes to provide the services requested and paid for by the customer through an online reservation, in their full quantity and quality, in accordance with the information supplied by the customer on the reservation form: customer name, dates of stay, number of nights, number of adults and children, and price per night.
  • All customer requests entered in the “Notes” field of the reservation form will be fulfilled subject to availability.
  • For reservations including children, only individuals who have not yet reached the specified age as of the date of arrival shall be considered children.

Prices and Payment

  • The prices on the website of RADEYA Ltd are displayed in EURO (EUR), inclusive of VAT and tourist tax. The total amount payable by the customer is calculated automatically, depending on the number of days, the number of adults and children, and the current price offer for the relevant period.
  • To guarantee an online reservation, 100 % of the total reservation amount must be paid by debit/credit card at the time of booking, or by bank transfer no later than the deadline specified after the reservation is made.
  • RADEYA Ltd reserves the right to change the prices and special offers on its website based on demand and current availability. For reservations that have already been made, confirmed and paid for, the amount payable remains unchanged, regardless of any new price offers published.

Reservation Cancellations and Changes

  • If the customer cancels or changes an online reservation that has already been paid for, RADEYA Ltd shall refund the amount paid upon request, subject to the applicable cancellation or modification fee:
  • Reservation modifications can be made free of charge up to 2 days before the check-in date.
  • Reservations may be cancelled without a cancellation fee up to 2 days before the check-in date.
  • Changes or cancellations made after this period are subject to a cancellation fee equal to the full prepaid deposit.
  • When an amount paid is refunded, all transfer costs (bank fees and other charges) are borne by the customer. Refunds following cancellation are made within a period of 30 days, depending on the payment method. Amounts are refunded solely to the bank account from which they were received. Your card details are used only by the processing bank and are not stored by us.

Payment Methods

Payment can be made in 3 different ways:

  • 1. Online by debit or credit card
  • We accept payments by Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When you select this payment method, a payment page hosted by our servicing bank opens, where you enter your card details. If you are enrolled in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page hosted by your issuing bank opens, where you enter your authentication password. Once the transaction is successful, a transaction receipt is displayed on screen for you to print or save.
  • Your card details are used only by the processing bank and are not stored by us.
  • To protect you against misuse when paying with your Visa or MasterCard card, we apply the best practices recommended by the international card organisations:
  • The security of card details during entry and transmission is ensured through the use of the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
  • The authenticity of your card is verified by entering a security code (CVV2).
  • In addition, to identify you as the cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of the international card organisations — Verified by VISA and MasterCard SecureCode — if you are enrolled in them.
  • When making an online reservation, the amounts specified will be automatically charged to your card upon completion of the payment process.
  • For security reasons, the maximum card payment amount is 1,500 euros.
  • 2. By bank transfer
  • Payment of the specified amount must be made no later than the deadline indicated after the reservation is made. Once payment has been completed, we recommend sending a copy of the payment document to sales@leipzig.bg. The reservation number must be included in the payment reference.
  • SWIFT/BIC: BUINBGSF
  • IBAN: BG71BUIN 95611000240145
  • Bank name: Allianz Bank Bulgaria
  • Bank address:
  • Beneficiary: RADEYA Ltd
  • Beneficiary address: Plovdiv, 70 Ruski Blvd.
  • Maximum payment period: within 2 working days of confirmation, but no later than 1 working day before check-in
  • 3. In cash at the reception of RADEYA Ltd
  • For reservations with a check-in date within the next 3 days, we recommend choosing cash payment at reception to speed up the processing of the reservation.

Important!

  • If an online reservation is not paid within the specified deadline and, in the case of payment by bank transfer, a copy of the payment document has not been sent, your reservation will be automatically cancelled by the reservation system.
  • If you are unable to pay the amount due for an online reservation you have already made, please notify us by email at sales@leipzig.bg. If this requirement is not met, RADEYA Ltd is entitled to hold the customer liable and seek penalties for reservations made but not paid for.

Refunds

  • If the customer cancels their reservation under the conditions stated above, we will refund the amount using the same payment method used for the reservation.
  • An amount paid by bank card or bank transfer may only be refunded to the bank card or bank account used for payment. All bank fees for this transaction are borne by the customer.

Rights and Obligations of the Parties

  • RADEYA Ltd undertakes to provide the customer with all the services they have requested and paid for, in full.
  • RADEYA Ltd undertakes not to change the price of the services requested by the customer, except in exceptional circumstances where this is economically justified.
  • RADEYA Ltd is not liable for damage caused by the actions of third parties.
  • Amounts paid for services that have been requested but remain wholly or partly unused due to the customer’s fault are not refundable.
  • The customer is responsible for complying with generally accepted standards of good conduct during their stay at the hotel. All costs arising from damage to hotel property are payable by the customer.
  • RADEYA Ltd reserves the right to change the information on this page and the terms and conditions at any time. Although every effort is made to provide correct and accurate information, this cannot always be guaranteed.
  • By making a reservation, the customer is deemed to have read and accepted these terms and conditions. Reservations accepted by telephone, email or through our website are considered to establish a contractual relationship. Payment is deemed to constitute acceptance of the terms and conditions for staying at the hotel.
  • All disputes and legal matters not covered by these terms and conditions and the privacy policy, arising in connection with the use of the website www.leipzig.bg, are subject to the mandatory legal provisions in force in the Republic of Bulgaria.